- In line with the latest government guidance, Hyundai Motor UK has announced measures for a safe reopening of its showrooms in England from June 1
- Showrooms and servicing centres will be open for sales, repair and maintenance with strict new processes to create a safe environment for customers and staff
- Showrooms will operate with one-way systems, enhanced hygiene measures, unaccompanied test drives subject to insurance restrictions and a focus on contact-free sales and aftersales
- Vulnerable groups or those unwilling to visit showrooms are encouraged to use the Hyundai Click to Buy online sales service or to contact local dealership directly to discuss options
Maintaining the wellbeing of customers and staff as the top priority, Hyundai Motor and its dealer partners are implementing a number of stringent social distancing, contactless and hygiene measures across all sites.
One-way systems, floor markings and new showroom layouts will help maintain at least a 2m distance between staff and customers, while new plexiglass screens, hand sanitiser stations and a focus on cashless transactions will all help to maintain a safe environment.
Cleaning of the showrooms will be carried out to an even higher standard than usual, with regular disinfecting of all surfaces and seats and digital touchpoints will be removed or disinfected after each use. Printed materials and children’s play equipment will also be removed. Self-service drink stations will not be permitted for use and any reusable cups and mugs will also be removed from premises.
If customers do visit a showroom to view a car, it will be disinfected and locked after any customer interaction. Unaccompanied test drives may also be possible subject to insurance restrictions, and test cars will be fitted with disposable seat covers. Upon their return, the vehicles will be disinfected and the seat covers replaced.
During the car handover process, dealers are encouraged to leave a car disinfected and untouched for a number of days before the customer arrives to collect it. For home deliveries where applicable, disposable seat covers will be used, cars will be disinfected and contact-free key handover will take place.
Bookings for servicing, MOT or repair work can now be made, with a priority on those customers who had urgent work required during the lockdown period or MOTs or warranties had expired. For those who were unable to make a claim under a warranty that expired in March, April or May their warranty is extended to June 30th, 2020. Likewise, customers who were unable to meet their servicing schedule have an open-ended extension up to 2,000 miles over the service schedule.
For customers who are wishing to purchase a new car but do not wish to visit a showroom at this time, two options will be available – purchase online on Hyundai’s Click to Buy platform or to contact the dealer directly to discuss options.
The Click to Buy site offers customers ultimate flexibility and the greatest ever selection of available stock, with users able to research, configure, get a price for a trade-in and indeed buy a new car completely online – choosing from a number of national offers or bespoke offers from their local dealer.
Over the past months we have carefully risk assessed each and every aspect of our sales and aftersales processes, from walking into a showroom to having your MoT carried out. The measures that our dealer network have introduced as a result are entirely geared towards ensuring the wellbeing of our staff and our customers, and will be carefully monitored as all our showrooms begin to open. On behalf of Hyundai Motor UK, I’d like to extend my thanks to our staff and our customers for their patience and understanding, while we work to slowly and safely return to business as usual.